Personalization in hospitality is much more than just a stylish trend for hipster lifestyle brands. Websites and social media platforms use data to display relevant
5 Best Methods to Optimize Front Desk Operations
Working at the front desk is a constant job that requires staff to multitask and be nice to guests. To ensure front desk staff are not overwhelmed during shifts
Creative Practices To Improve Guest Engagement.
Excellent guest service is the most important job in any business! It’s the hotel’s personality and the reason guests return. Without guests, there is no hotel
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Quoality is a hospitality revenue acceleration platform. We’re constantly pushing ancillary services like hotels and hostels to generate more revenue by selling their ancillary services.
Providing businesses with a 4 fold ROI.
Better Engagement
Guest Satisfaction
Guest Loyalty
Additional Revenue.
With personalized Services placement and automated notifications across WhatsApp, SMS, and Emails businesses can engage proactively and sell more to maximize revenue.
Well, in our new video, we discuss how to reject a request and what are the things that go on when a guest’s request is rejected.
To begin with, there are four stages of requests.
Pending
Processing
Completed
Rejected
Here, we’re going to be discussing the 4th stage i.e. Rejecting.
Usually, whenever a guest has his request rejected by the hotel or any business for that fact, apart from disappointment, the guests demand a reason or any sort of explanation as why to why the request couldn’t be fulfilled? A clear-cut reason with compensation or reimbursement of it.
Now with our staff app, we help cement all the communication gaps while maintaining clear transparency among the businesses and the guest. Everything is made super convenient for both parties. Let’s take a look how it works…
In order to reject a request…
Click on the tracking order or request page.
Click on the request card you wish to reject.
Select the reason behind not being able to successfully fulfill the request.
Click on the ‘Reject’ button
This will remove the request card from the page and your guest will be sent a notification regarding the cancellation of their request.
There could be several reasons why sometimes hotels cannot fulfill a guest’s request. Being understaffed, Lacking or running out of resources or unavailability of the resource or the persons. Even time is a factor. For eg, a lot of hotels close down their kitchen after 1 am and do not take in orders post that.
A situation like this where a request is rejected but at times people aren’t aware of the availability of the service or why their request had been cancelled or rejected Our staff app makes the operation simple and draws a clean sheet towards both parties.
Check out the video link below to know how to reject a request through our staff app.
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