Ensure that tech tools designed for educators accommodate all proficiency levels
For any technology solution to achieve its end goal, a key factor that must taken into account is the proficiency level that the users have with tech and different tech channels via which the solution can be accessed by them. For instance, we realised that one of key driving factors contributing to low numbers of educators filling out completion reports and feedback forms at the end of lessons was lack of access to and limited proficiency in working with laptops and other machines. This led to the realisation that enabling access to these resources via tablets and phones could easily remove this barrier.
Furthermore, facilitating structured communication between the platform and commonly used tools like WhatsApp could further reduce the barrier and drive up the compliance numbers. Our solution design inherently enabled multi channel access and created the bridge needed to ensure that proficiency levels of all kinds of users were catered to.